Refund policy

Refund & Return Policy

We want you to be happy with your FittForge order. Please read this policy carefully before requesting a return or refund.

Returns

You may request a return within 7 days of receiving your item if it arrives damaged, defective, or significantly different from its description. To start a return, email fathom@fittforge.store with your order number and photos of the issue. Contact us before sending an item back so we can provide return instructions and the correct return address. Our business contact address is not an automatic return destination.

Non-Returnable Items

Due to hygiene reasons, items such as resistance bands, massage guns, sauna suits, waist trimmer belts, and supplements cannot be returned once opened, unless defective on arrival.

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case FittForge will cover the cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original Paystack payment method within 5–10 business days.

Shipping Times & Delays

Delivery estimates depend on the product and destination. Please see our Shipping policy for the confirmed US stepper estimate. If your order is delayed or missing, contact fathom@fittforge.store with your order number so we can investigate and help resolve the issue.

Contact Us

For questions about returns or refunds, email fathom@fittforge.store.